Shipping & Delivery
How can I reach your team ?
You can whatsapp or SMS us @7358068806 for any queries regarding your order.
Where all do you deliver in India ?
We deliver across India (Serviceable Pincodes: 8,000) through www.sweetkaramcoffee.in.
How do you send the products?
We deliver the products through our own delivery team within Madras. For orders outside Madras, we deliver products through our logistics partners.
How long does it take for an order to arrive?
Orders will be delivered in 1 business day (excluding the date of order) within Madras. For orders outside Madras, it is dispatched on the next day of order (excluding Sundays). Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Usually, these orders get delivered between 2-4 business days. There will be no deliveries on Sunday & Public holidays.
How can I cancel my order in case of any emergency ?
You can cancel your order by call/whatapp @ 7358068806 within 24 hrs of placing your order. Else we will not be accepting your cancellation request.
How do I pay for the product ?
For Chennai, payment mode is 'Cash on delivery' & 'Online Payment'. For Non Chennai orders, payment mode is 'Online Payment' Only. Our delivery team will collect the payment while they deliver your order.
What if I need a specific delivery date & time ?
Any customization in the delivery schedule by the customer will incur Rs.100 additional delivery charge. This service is available within Chennai only.
What if I was not available at my mentioned location when the order was delivered ?
We will try to deliver the products in 2 attempts after which the product will be cancelled without any intimation.
Will I be eligible for a refund in case of any concerns with my delivery ?
Refunds will be issued only in case of product or packaging defects & not in cases of delayed delivery.